News & Updates

Check here for our newsletters [1], recent FAQs [2], and latest news & updates [3] including scheduled server upgrades and downtime.

March 26th, 2026: Our host-site Simon Fraser University is continuing to experience intermittent outages to Illume (SHAREit) with some sites reporting slow site-loading and short outages starting at approximately 4pm PT today. Please contact <support@illumebc.ca> if the issues continue and let us know the date/times of the outages you're experiencing so we can update SFU IT further as needed.

February 19th, 2026: Auto-Graphics has successfully completed a software/server update on Wednesday February 18th between 10PM and midnight to resolve a variety of known issues and update features. Please check-out the V6 Known Bugs or Issues [5] page or contact us [4] for further information on ongoing issues.

Questions for the Illume Administrative Support Centre? Please contact us [4]!

New Software Features & Known Bugs submitted to Auto-Graphics

Feature: The OpenILL feature [11] has now been added to Illume (SHAREit)! Patrons can now submit pre-populated ILL requests directly from external third-party vendors (eg. EBSCO) or library web forms. This new feature can help students quickly and easily submit Non-returnable (Copy) requests from discovery layers such as EDS and database resources. Group training available in the spring or contact Illume Support [4] to set-up this feature. For more Enhancements and Improvements please check-out our list of major software changes approved from 2017 onwards here: https://illumebc.ca/news/software-enhancements [12]
Bugs: For bugs or issues check our V6 Known Bugs or Issues [5] page.

Latest News

Illume (SHAREit) Resume Services [6]

Illume (SHAREit) Temporary Service Pause [7]

Illume (SHAREit) Intermittent Network-wide Outages [8]

SHAREit Software Update February 2026 [9]

SHAREit Software Update November 2025 [10]

New Software Features & Known Bugs submitted to Auto-Graphics