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Contact Us

The Illume Administrative Support Centre at BC ELN is now closed for the holidays and will re-open January 5th. In case of serious emergencies, such as the Illume server being unavailable for 30 minutes or longer, please leave a voice message at 236.880.1287. Please also continue to email any issues during this time and we will address them as soon as we return. Happy Holidays from the Illume Support Centre!

The Illume Support Centre at BC ELN is available for Library Staff & Administrators with any questions, concerns or feedback on the Illume (SHAREit) interlibrary loan system. Library Patrons using Illume, please contact your Public or Post-secondary home library directly for assistance instead.​

  • Email: support@illumebc.ca
  • Telephone (Cell): 236.880.1287
  • In emergencies, Library Staff should email or call 236.880.1287 immediately if you receive an out-of-office message and the Illume (SHAREit) interlibrary loan system has been unavailable for 30 minutes or longer.

For bugs or issues check our V6 Known Bugs or Issues page. And don't forget to check-out the Guides, FAQs, and Training for assistance with commonly reported issues!

Have questions about the Public Library Interlibrary Loan program, listserv, policies or interlibrary loan code? Contact the Public Libraries Branch at publib@gov.bc.ca.