You are here

When I click on "Request this Item" some lenders aren't showing up in the Lender List build or it says "No lenders were found". How do I manually edit my lender list field instead?

[Lender Lists & ERTI Smart-build] When a Borrower library creates a request or refreshes a Lender List build, the SHAREit ERTI smart-build locates all possible Lenders by two different methods:

  • Libraries without Live Shelf Status Checks activated -- For most libraries the Holdings attached to the "BC Union Catalogue" union database records are used to pull in your Lender Code during the ERTI smart-build. If your Holdings are listed on a matching record then the Lender List field should include your lender string (eg. "BCD, 4").
     
  • Libraries with Live Shelf Status Checks activated -- But for some libraries with the Live Shelf Status feature activated, the non-live UDB Holdings are NOT used and instead SHAREit uses their live Z39.50 catalogue to determine ownership and availability. In some cases this results in a Lender Code being dropped from the ERTI smart-build in error or the "No lenders were found" error message.

Requests created from Blank Request forms and requests in "Awaiting Approval" that are missing codes due to ERTI smart-build errrors can be edited manually to add missing lender codes! Click on the Full Details of a request to view the "Lender List" field and manually add missing codes using the following format:

  • library code, days to respond, call number (optional)

You can increase or decrease the number of days to respond depending on how long you want the lender library to have to reply. We recommended a minimum for Illume (SHAREit) Libraries of 4 days and for Alma-ISO libraries at least days. For example:

  • BVA, 4,
  • BVAS, 5, 

Once the "Lender List" field has been updated, a Borrower library can "Approved - Send" the request as usual to send it to Lender > Pending for the listed libraries.

Check the Illume Library Codes list for available SHAREit library codes. Contact us if you wish to send us your example request errors to add to the open tickets.